A Reduction in Dig-ins

The hidden cost of utility contacts

While preventing accidents, saving lives, and reducing direct costs are imperative, we're seeing that utilities are interested in reducing indirect or soft costs too.

These costs can be significant. A manager at one investor-owned utility told us their internal study determined that their indirect costs related to public safety are seven times their direct costs.

Typical indirect costs that impact shareholder value

  • Infrastructure and equipment repair
  • Schedule delays when repair crews are diverted
  • Accident investigation
  • Corrective action
  • Administrative time
  • Negative impact on employee productivity and morale
  • Negative impact on public image and consumer confidence

As utility companies become more sophisticated with their data, indirect costs are being measured more often.

The inclusion of indirect costs only enhances the return-on-investment proposition of a safety outreach program, which ultimately helps prevent more accidents.

Download this PDF brochure, A Dramatic Reduction in Dig-ins Among Third-Party Contractors, to read the story of one utility’s savings in direct costs, and imagine what its total savings are when indirect costs are added in.

At Culver Company, we can help you champion the total value of your public outreach efforts so that you can gain full support from your management.