Leaving natural gas service connected poses a hazard that could result in fire, explosion and loss of life and property. It can also cause undetected gas leaks that may lead to damage and threat to life at a later date.

Arrange to disconnect service before you begin demolition or major renovation work on or around any property
Contact National Grid’s Customer Service Center.
Call us 15 to 30 days prior to start of work at 1-800-930-5003 to get the required application form to properly disconnect natural gas service and remove the meter.

Be clear about the work that is being done.
It is not enough to request a simple shut-off of the gas when major work is planned. Shut-off is for transition to new resident/owner when no construction or renovation is involved. It is not safe to leave utilities connected while major construction is underway.

DO NOT begin work until you receive a Service Line Disconnect Letter.
Once the gas service has been disconnected, National Grid will provide a Service Line Disconnect Letter confirming this fact. The local building/permitting department may ask to see this letter before issuing a permit.

• You may apply for the natural gas disconnect and Service Line Disconnect Letter on the property owner’s behalf, if the owner provides an affidavit authorizing the work.
• National Grid charges a fee to disconnect an active gas service line and a fee to reconnect that line once work is complete.

For more contractor safety information, visit ngridsafety.com.

Smell Gas. Act Fast.