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| National Grid’s Residential Methane Detector (RMD) Program is now under way in the company’s Downstate New York service territory. This initiative involves distributing RMDs and natural gas safety brochures to residential customers and educating local emergency responders about the devices. |
| RMDs provide early warning of leaking natural gas inside a home. They constantly measure the concentration of methane in the air and sound an alarm before dangerous, flammable levels are reached. Some RMDs can also serve as carbon monoxide detectors. |
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Significant alarm patterns of the RMD used in the program |
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| How dispatchers should respond to RMD alarm activation |
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| Steps for emergency responders arriving at the scene of an activated RMD alarm |
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| What to do if a natural gas leak is confirmed |
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| For comprehensive natural gas leak response guidance, please visit our First Responder Utility Safety Training website. |
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| To report emergencies, call 911 and National Grid immediately. Always call 911 if you suspect a gas leak! |
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| In case of gas emergencies: |
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Long Island and the Rockaways:
911 and 1-800-490-0045 |
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Metro New York:
911 and 1-718-643-4050 |
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Upstate New York:
911 and 1-800-892-2345 |
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Massachusetts:
911 and 1-800-233-5325 |
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